Terms and conditions
Information about the company
ARGENA BIOCOSMETICS online store,
It is made of company ITRI PRODUCTION ehf.
Adress: Laugavegur 2, 101 Reykjavik
Phone number: 8930563
E-mail: contact@argena.is
Kennitala: 580621- 0150
VSK number: 141642
Bank account: 053726017139
Terms and Conditions
Processing orders
ARGENA BIOCOSMETICS online store will make an effort to ensure that the all orders will be processed in the next working day. The maximum order processing time is 3 working days.
If the product is not available, we will contact the customer regarding the estimated delivery time of the product.
In the pre-holiday period, this time may be slightly longer.
Pricing of products and shipping costs
All prices at ARGENA BIOCOSMETICS online store are in Icelandic krónur (ISK) and stated with 24% VAT. Shipping costs are added before the payment is made
ARGENA BIOCOSMETICS online store reserves the right to change prices without notice.
ARGENA BIOCOSMETICS online store sells products only within Iceland.
Shipping price in the capital area (Reykjavík, Kópavogur, Hafnarfjörður, Garðabær, Mosfellsbær, Seltjarnarnes). Delivery by Icelandic Post Office.
The shipping price in the capital area is FREE
Shipping price outside of the capital area, delivery by Icelandic Post Office:
1.200 kr. for packages with weight 0.001kg–1kg
1.790 kr. for packages with weight 1.001kg–5kg
2.250 kr. for packages with weight 5.001kg–10kg
Buyer has also the opportunity to pick up an order for free at the address: LAUGAVEGUR 2, 101 REYKJAVIK
Returns
It is important to us that our customers are satisfied, and therefore a 14-day right of return is granted when purchasing a product in exchange for presenting a sales invoice that satisfactorily shows when the product was purchased. The product must be unused, in perfect condition and in its original undamaged packaging when returned. If a product is sealed, the seal must not be broken. Delivery of a product is based on its original price. The right of return does not apply to goods purchased on sale. We refund goods within 10 days of delivery, but shipping and postage are non-refundable.
If you need to return a product you bought from us, it is best to contact us via the email address: contact@argena.is
Payment Methods
ARGENA BIOCOSMETICS online store offers the choice of paying by debit card, credit card or bank transfer. All card payments go through Valitor’s secure payment page. The buyer can pay with the following cards: VISA / VISAELECTRON / MASTERCARD / MAESTRO.
We guarantee that the ARGENA BIOCOSMETICS online store does not accept or store card information.
Upon payment, the order number must be stated in the note. Products that are sold are the property of the seller until the buyer will pay the purchase price in full to ARGENA BIOCOSMETICS online store account within 24 hours. If payment is not received within that time, the order will be automatically canceled.
ARGENA BIOCOSMETICS online store reserves the right to cancel orders, e.g. due to incorrect price information or stop offering products without notice. The right to confirm orders by telephone is reserved.
If the buyer wishes to pay by bank transfer, please provide the order number or invoice number.
Bank account number: 0537-26-017139
Kennitala: 580621-0150
Privacy Policy
ARGENA BIOCOSMETICS online store puts great emphasis on privacy and protection of customer’s personal data. We ensure that the information will not be passed on to the third person under any circumstances unless required to do so by law. Personal data will only be used to fulfill the order.
Legal notice
This agreement is in accordance with Icelandic law.